Halterneck

• Gentle Machine Wash: If using a washing machine, place satin garments in a mesh laundry bag and use the delicate cycle with cold water.
• Mild Detergent: Use a mild, silk-friendly detergent to preserve the fabric’s sheen and softness.
• Do Not Wring: Avoid wringing or twisting satin garments to remove water. Instead, gently press out excess water with a clean towel.
• Dry Flat: Lay satin garments flat on a clean, dry towel to air dry. Avoid hanging as it can stretch the fabric.
• Iron on Low Heat: Iron satin on the lowest heat setting and preferably on the reverse side. Use a pressing cloth to avoid direct contact with the iron.
• Steam for Wrinkles: Use a steamer to remove wrinkles without direct heat, which can damage the fabric.
• Avoid Fabric Softener: Do not use fabric softeners as they can leave a residue on satin and affect its texture.
• Store Properly: Store satin garments hanging on padded hangers to maintain their shape. Avoid plastic covers which can trap moisture.
• Professional Cleaning: For tough stains or delicate satin garments, consider professional dry cleaning to ensure proper care.
   

Eligibility:

• Items must be returned within 7 days of delivery.
• The item must be in its original condition, unworn, and with all tags attached.

Process:

• Contact our customer service within 7 days of receiving your order to initiate a return.
• Provide your order number and reason for return.

Shipping:

• Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.
• Use a trackable shipping method to ensure your return reaches us safely.

Refunds:

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method within 5-7 business days after we receive the return.

Exchanges:

• Currently, we do not offer direct exchanges. Please return the item and place a new order for the desired product.

Shipping Time:

• Orders are processed and shipped within 3-4 business days after payment is confirmed.
• Delivery typically takes 1 week from the date of shipment.

Tracking:

• Once your order is shipped, you will receive a tracking number via email.
• Use the tracking number to monitor the status of your delivery.

Shipping Methods:

• We offer standard shipping, which takes approximately 1 week for delivery.

Delivery Issues:

• If you experience any issues with your delivery, contact our customer service team for assistance.
• Please allow up to 48 hours for the tracking information to update.